How do I cancel my Autoship?Updated 2 months ago

Select Manage Subscriptions from the account login page. Locate the subscription you'd like to cancel and select "More" (the button with the 3 dots) and go to "Cancel." 

To remove just one product, select "Edit Products" and use the trash can icon next to product to delete it from your subscription. 

Important: Changes made to your Autoship subscription apply to future orders. Any orders that have already processed will not be adjusted. 

Canceling your subscription will not automatically cancel a recent order. Contact our Customer Care Team to request an order cancellation if an order has been processed that you'd like to try to cancel. Orders that have already been fulfilled cannot be canceled. There are fees associated with requests to reroute or return packages so we encourage modifications to be made the day before your order is scheduled to process. 

We do send reminder emails 3 days before an order is scheduled to process in addition to order confirmation emails but we are not responsible for any transmission issues or filters that your email provider may have set.