Need Help?

We'll respond within 24 business hours. 

Chat Hours: 9am–5:30pm EST, Mon–Fri.

hive-brands

We use the Swiss Water Process, removing caffeine naturally&#x2014;without harsh chemicals.

We use the Swiss Water Process, removing caffeine naturally—without harsh chemicals.

What process is used to decaffeinate the coffee?

Products

Love Grown

Love Grown Coffee

What is your subscription policy?

How do I manage my Autoship?

How do I add items to my existing Autoship box?

How do I see what’s coming in my next shipment?

How do I change the frequency of a product that is in my monthly box?

How do I skip a product that is in my upcoming shipment?

When is my box shipping?

Can I change the shipment date for my Autoship delivery or skip a month?

How do I change my shipping address?

How do I change my payment method for Autoship?

I’m trying to sign in to my Autoship Account but am getting an error that my email address isn’t recognized. What should I do?

How do I apply a promo code to my Autoship box?

Does having a subscription “lock in” the price?

Is there a fee to cancel?

How do I cancel my Autoship?

How do I get my autoship order sooner?

What if I try something and don’t want to get it again?

What happens if a product I'm subscribed to is out of stock?

How do apply my store credit to my autoship order?

How do I apply a gift card to my subscription order?

Autoship: Your Green Routine, Simplified.

How much does shipping cost?

Where do you ship/How do you ship?

When will my order ship?

How do I update my shipping address?

What payment methods do you take?

How do I update my payment information?

How do I track my order?

What are your bulk order policies (12 or more of one product)?

How do I reset my password?

How do I make an account?

How do I request tax exemption?

How do I return something and how much does it cost?

What do I do if my order tracking shows as delivered, but I haven’t received my package?

How do your discounts work?

How do gift cards work?

How do I earn Hive Credit?

How do I apply store credit to my order?

Shipping and Shopping

How are items packaged? What materials do you use?

Why is recycling so complicated? Why isn’t all packaging curbside recyclable?

Why isn't everything you carry organic?

Why do you carry plastic?

You mention that sometimes plastic is the best available option, how?

Plastic seems complicated. What else should I know?

Plastic

You mention TerraCycle a lot, what is it?

Sounds great, how do I opt into TerraCycle?

I lost my TerraCycle return bag or I need another one, how do I get that??

Terracycle

How does the Hive Five address heavy metals in food?

What heavy metal risks are in food?

I want to avoid heavy metals as much as possible for myself or my family. How do I do that?

Why are there heavy metals in food to begin with and how do we get to better?

What is Hive's stance on heavy metals in food?

Heavy Metals

What is Prop 65?

What does a Prop 65 warning label mean and why is it even necessary?

Prop 65

Sustainability and Safety

How do I find brands that meet my dietary needs?

What is the best by date for your products?

What makes Love Grown Coffee better than others?

What machines can I use your pods with?

Where is Love Grown coffee grown?

Is Love Grown coffee certified as organic?

Are Love Grown coffee pods compostable?

Is this coffee low acid?

Is Love Grown coffee allergen free?

Is Love Grown coffee water-washed?

Is Love Grown coffee certified as Organic?

Who tests your products?

Why did the shape and name change for the kids’ cereals?

Why did the price increase?

I can’t find Power O’s Cinnamon. Is it coming back?

Has the cereal changed?

Where can I purchase Love Grown Cereals?

What is the vitamin E derived from?

Do Love Grown cereals contain seed oils?

Is Love Grown cereal certified as Organic?

Why do the flavored cereals show more added sugar than the product page?

What natural flavors do you use in your cereals?

Love Grown Cereal

Is Petal vegan? Are the products tested on animals?

Do I have to use the Petal bottle?

How much soap will each pod make?

What happens to the film from the pod when I mix it with water?

Why does the soap feel thin?

Petal Soap

How are brands selected? What information are you looking for?

Why don't you have my favorite brand?

About Hive

What process is used to decaffeinate the coffee?Updated 4 months ago