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Select the person icon in the upper right corner of the site, click the orange “Sign up now to join the Hive Community” link and create your account. Each email address can only be used on one account so if you receive an error, you can use the passw

How do I make an account?

Shipping and Shopping

How do I manage my Autoship?

How do I add items to my existing Autoship box?

Is there a limit to how many products I can add to my delivery?

How do I see what’s coming in my next shipment?

How do I change the frequency of a product that is in my monthly box?

How do I skip a product that is in my upcoming shipment?

Why do some products show up in my Autoship account with a “one-time” badge?

When is my box shipping?

Can I change the shipment date for my Autoship delivery or skip a month?

How do I change my shipping address?

How do I change my payment method for Autoship?

My box is under the $35 minimum. What should I do?

Why aren't all products available for Autoship?

I’m trying to sign in to my Autoship Account but am getting an error that my email address isn’t recognized. What should I do?

How do I apply a promo code to my Autoship box?

Does having a subscription “lock in” the price?

Is there a fee to cancel?

How do I cancel my Autoship?

How do I get my autoship order sooner?

How does Autoship work?

What if I try something and don’t want to get it again?

Autoship: Your Monthly Sustainability Delivery

What is Hive Membership?

How do I join?

Is it free?

What do I get?

What’s the paid membership?

I’m interested in a paid membership, how will I be charged?

I subscribe to multiple items at Hive - will the benefits apply to each?

I love ordering from Hive and want to place orders in addition to my monthly autoship box - will the benefits apply to all of those?

I’m a Member and want to place an order now without waiting for my autoship box. How can I do that?

What’s a “Founding Member”?

Am I a Hive Member if my subscription started with Petal?

Membership

Why is there a $35 order minimum?

How much does shipping cost?

How will my order ship?

How do I update my shipping address?

What payment methods do you take?

How do I update my payment information?

How do I track my order?

How do I reset my password?

How do I request tax exemption?

How do I return something and how much does it cost?

What do I do if my order tracking shows as delivered, but I haven’t received my package?

How do your discounts work?

How do gift cards work?

How do I earn Hive Credit?

How do I refer a friend?

How are items packaged? What materials do you use?

Why is recycling so complicated? Why isn’t all packaging curbside recyclable?

Why isn't everything you carry organic?

Why do you carry plastic?

You mention that sometimes plastic is the best available option, how?

Plastic seems complicated. What else should I know?

Plastic

You mention TerraCycle a lot, what is it?

Sounds great, how do I opt into TerraCycle?

I lost my TerraCycle return bag or I need another one, how do I get that??

Terracycle

Sustainability

How do I find brands that meet my dietary needs?

What is the best by date for your products?

What is the vitamin E derived from?

Love Grown

Is Petal vegan? Are the products tested on animals?

Do I have to use the Petal bottle?

How much soap will each pod make?

What happens to the film from the pod when I mix it with water?

Why does the soap feel thin?

Petal Soap

Products

How are brands selected? What information are you looking for?

Why don't you have my favorite brand?

About Hive

How do I make an account?Updated 7 months ago