Wondering about your order, your account, or how you'll get your goods? You've come to the right place.
Fewer individual shipments means a smaller carbon footprint and less packaging waste. We can work together to limit the number of shipments we send by putting in place a minimum that means we won't be shipping off one single sponge or bar of soap at
We keep it simple. For orders shipping to the contiguous United States, order over $65 always ship free. Only need a few things? Not to worry because shipping for orders under $65 is only $7.95. Orders to Alaska, Hawaii, and Puerto Rico ship for a fl
We use FedEx ground shipping for all orders shipping in the contiguous United States. Orders shipping to P.O. Boxes, Alaska, Hawaii, and Puerto Rico will ship through USPS which can add to the transit time. For P.O Boxes, make sure to format your box
Update your default shipping address at any time by signing into your Hive account. For One-time orders, you can update the default shipping address directly in your account. You can also confirm your up to date shipping address each time you place a
We accept all major credit cards, PayPal, ApplePay, GooglePay, ShopPay, and Afterpay. Note: Afterpay cannot be used on subscription orders and is only an option for one-time orders placed.
For one-time orders, you’ll be asked to confirm your payment information each time you place an order, so you can update it then. Or manage your default payment through your account settings to save a few steps later. For Autoship orders, you can req
Keep an eye on your order through your Hive account. Or check your shipping confirmation email to find your tracking link. It can take up to 48 hours from the time your order is marked as shipped for the carrier to update the tracking information wit
Forgot your password? It happens. Click the “Forgot Password” link under the “Sign In” and follow the quick steps to reset your password. If the email you entered isn't finding a valid account, it’s possible you checked out as a guest and still need
Select the person icon in the upper right corner of the site, click the orange “Sign up now to join the Hive Community” link and create your account. Each email address can only be used on one account so if you receive an error, you can use the passw
Reach out to us at any time with a copy of your tax exemption certificate. Note: You must have an account created in order for us to add the tax exemption.
We want you to receive exactly what you expect. Our goal is to lessen the need and hassle of a return. That’s why we provide so much detail on the brands and products we carry. If something doesn’t work you can return it within 30 days of delivery. P
First, check a few things so we can make sure you get your package as quickly as possible:. 1. Take a quick look at your shipping confirmation and make sure the address is correct. 2. View the tracking link and check if a photo is displayed of the de
If you have a promo code, apply it at checkout. But just a reminder, Autoship orders are not eligible for additional promotions, since they're already discounted.
Shopping with our gift cards is simple: to redeem your gift card, just enter the unique code from your card into the Gift Card/Discount field at checkout. Our gift cards don’t expire and can be used on as many orders as you’d like until your balance
For every eligible friend who uses your Hive referral link to sign up and complete their first purchase, you’ll receive $20 in credit. Some limits to note:. You can’t refer yourself, and you can’t use additional email addresses or fake accounts to ea
Use your custom Hive referral link to share with everyone you know. Do not post your link or code on affiliate sites; credit from posting on affiliate sites will not be honored. For a complete list of rules and regulations, please see our referral pa