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Autoship: Your Green Routine, Simplified.

You can save up to 15% on flexible, recurring deliveries of your most-loved sustainable groceries.

What is your subscription policy?

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select during the checkout process using our Subscribe and Save feature. A subscription box is defined by all items

How do I manage my Autoship?

Select Manage Subscriptions. You can find this by going to your login page (the person icon) once you've signed in. From there you can customize the contents of your box, skip or reschedule your next shipment and update your account details. You must

How do I add items to my existing Autoship box?

To add products to your existing box, go to Manage Subscriptions. Locate the subscription you'd like to add products to and select "Edit Products." A pop up will display with an option to "Add Product(s) to Subscription." Using the search bar you can

How do I see what’s coming in my next shipment?

Select Manage Subscriptions from the account login page. Every subscription box will be listed and display the next shipping date, shipping address, and payment method along with the items scheduled to be shipped. **Out of stock items will be indicat

How do I change the frequency of a product that is in my monthly box?

Select Manage Subscriptions from the account login page. Locate the subscription you'd like to adjust the frequency on and select "Edit Frequency." A pop up will allow you to modify the frequency to every 4, 8, or 12 weeks. You can also update the ne

How do I skip a product that is in my upcoming shipment?

Select Manage Subscriptions from the account login page. Locate the subscription and associated product you'd like to skip. Select "Edit Products." This will pull up a pop up that lists each product in the subscription box with the option to "Skip Ne

When is my box shipping?

Subscriptions are scheduled to process at the frequency you select (every 4, 8, or 12 weeks) and you can view the next order date in your account. You can see the order processing date by going to Manage Subscriptions from the account login page. Loc

Can I change the shipment date for my Autoship delivery or skip a month?

Yes, you can update the processing date of your next shipment in your account, Manage Subscriptions - select the "More" button (the button with the 3 dots) and go to "Next Order Date." This will bring up a calendar that will easily let you select a n

How do I change my shipping address?

You can update the shipping address for your monthly box at any time by selecting Manage Subscriptions from the account login page. Locate the subscription you'd like to change and select "Edit" next to the shipping information. This will update the

How do I change my payment method for Autoship?

There are 2 ways to update your payment method. Select Manage Subscriptions from the account login page to access your account. Locate the subscription you'd like to change the payment method for. Select "Edit" next to the Billing Information. A pop

I’m trying to sign in to my Autoship Account but am getting an error that my email address isn’t recognized. What should I do?

You must have an account created to sign in so if you receive an error make sure you create an account using the email address associated with your subscription and then go back to Manage Subscriptions after you've registered.

How do I apply a promo code to my Autoship box?

To apply eligible promotions or discounts to your subscription, select Manage Subscriptions from the account login page. Locate the subscription you'd like to use the offer on and select "More" (the button with the 3 dots) and go to "Apply Discount C

Does having a subscription “lock in” the price?

Prices fluctuate based on a variety of factors. While prices cannot be “locked in” and may change, subscribers will always have up to 15% subscription savings applied. If you add a product to your Autoship box while it is part of a monthly promotion/

Is there a fee to cancel?

No, cancellation is free and can be done anytime before your next delivery ships. Important: Changes made to your Autoship subscription apply to future orders. Any orders that have already processed will not be adjusted. Canceling your subscription w

How do I cancel my Autoship?

Select Manage Subscriptions from the account login page. Locate the subscription you'd like to cancel and select "More" (the button with the 3 dots) and go to "Cancel.". To remove just one product, select "Edit Products" and use the trash can icon ne

How do I get my autoship order sooner?

Select Manage Subscriptions from the account login page. Locate the subscription you'd like to have sent and select "More (the button with the 3 dots) and go to "Order Now." Your order will automatically process and you'll receive an email confirmati

What if I try something and don’t want to get it again?

Select Manage Subscriptions from the account login page. Locate the subscription you'd like to change and select "Edit Products." You'll find a list of all of the products in your subscription. Use the trash can icon to remove the product or use the

What happens if a product I'm subscribed to is out of stock?

We do our best to make sure that the products you rely on are here when you need them but there are periods of time in which a product may not be available. If that happens, we'll notify you 4 days before your scheduled order so you have the ability

How do apply my store credit to my autoship order?

When you sign in to your subscription, the orange box on the top right will provide your store credit balance. To apply your credit to a subscription order, select "Apply Credits" on the top right of the subscription you'd like to add it to and enter

How do I apply a gift card to my subscription order?

Gift cards cannot be added to a subscription order currently. If you'd like to redeem a gift card on your subscription order, reach out to our team at [email protected] for support and include your account information and the gift card information.