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Autoship: Your Monthly Sustainability Delivery

You can save up to 20% on flexible, recurring deliveries of your most-loved sustainable groceries.

How do I manage my Autoship?

Sign into your Hive account and select “My Autoship.”  You can find this by going to your account details (the person icon) once you've signed in. From there you can customize the contents of your box, skip or reschedule your next shipment and update

How do I add items to my existing Autoship box?

To add products to your existing box, login to your account and shop the site as you normally would. Simply select "Add to my box." Anything you add will default to the existing frequency set for you box and will ship in your next scheduled monthly b

Is there a limit to how many products I can add to my delivery?

No, you can add as many (or as few) products as you'd like to your Autoship. We only ask that your total is at least $35 - this helps to minimize waste and cut down your carbon footprint. You can review and manage your active subscription by selectin

How do I see what’s coming in my next shipment?

Sign in to your Hive account and select “My Autoship.” All of the items you’re subscribed to will display under the "My Next Box" tab.

How do I change the frequency of a product that is in my monthly box?

Sign in to your Hive account and select “My Autoship” You can update the frequency of your box by going to the “Manage” tab and then changing the Box Frequency. This can be set for every 1, 2 or 3 months. Note: Changes made to your Autoship subscript

How do I skip a product that is in my upcoming shipment?

Sign in to your Hive account and select “My Autoship." A list of all of the active subscriptions will be shown and you can individually select "Skip" on any items you may not need in that shipment. Once an item has been skipped, it will show in the "

Why do some products show up in my Autoship account with a “one-time” badge?

We want to make sure you get the most out of your monthly Hive box, so you’re able to add every item to your next Autoship order. However, not everything on Hive is eligible for recurring orders. Products that are inherently reusable, like water bott

When is my box shipping?

Your monthly box is set up to ship up to once per month on the date you select.  You can see the order processing date by signing into your Hive account and selecting “My Autoship” and viewing the order date on the "My Next Box" tab. You can change t

Can I change the shipment date for my Autoship delivery or skip a month?

Yes, you can update the processing date of your next shipment in your account - select the "Manage" tab and modify the "Order Date.". Need to take a month off? You can also select "Skip this Month" on the "My Next Box" tab to push the entire shipment

How do I change my shipping address?

You can update the shipping address for your monthly box at any time by selecting “My Autoship” in your Hive account and visiting the “Manage” tab. From there, you can edit the shipping address. Note: Changes made to your Autoship subscription apply

How do I change my payment method for Autoship?

You can update the payment method for your monthly box at any time by selecting “My Autoship” in your Hive account and visiting the “Manage” tab. From there, you can request an email sent with a secure link to update your payment information. If you

My box is under the $35 minimum. What should I do?

We ask that all Autoship orders meet a $35 minimum order value to help control waste and cut down on your carbon footprint. If your order doesn’t meet that threshold, check out Best Sellers and New Arrivals to add some of our favorites to your next A

Why aren't all products available for Autoship?

Not everything on Hive is eligible for Autoship & Save. Products that are inherently reusable, like water bottles and dog toys, for example, are not included in the program. Occasionally makers let us know that a product we carry is being discontinue

I’m trying to sign in to my Autoship Account but am getting an error that my email address isn’t recognized. What should I do?

It’s possible you checked out as a guest and still need to create an account. Select the person icon in the upper right corner of the site, click the orange  “Sign up now to join the Hive Community” link and create your account using the email addres

How do I apply a promo code to my Autoship box?

Autoship orders come with a 10% savings and are not stackable with other promotions. At this time, we are unable to apply promo codes to autoship orders. If you have a store credit or gift card you wish to apply, please contact us at [email protected]

Does having a subscription “lock in” the price?

Prices fluctuate based on a variety of factors. While prices cannot be “locked in” and may change, subscribers will always have the 10% subscription savings applied. If you add a product to your Autoship box while it is part of our Sweet Deals monthl

Is there a fee to cancel?

No, cancellation is free and can be done anytime before your next delivery ships. Note: Changes made to your Autoship subscription apply to future orders. Any orders that have already processed will not be adjusted.

How do I cancel my Autoship?

You can unsubscribe from Autoship items by accessing "My Autoship" through your account. On the "My Next Box" tab, you can unsubscribe to any items you no longer wish to receive. Please note: Canceling your subscription will not cancel any orders tha

How do I get my autoship order sooner?

Want your Autoship order sooner? Visit “My Autoship” through your account page and select “Ship Now.” In order to ensure you receive the best available Membership discount, your order will be scheduled to process at midnight the next day.

How does Autoship work?

Your monthly autoship box is scheduled to ship on the same day each month. You’ll get email reminders before your box is scheduled to ship so you can review what’s coming and make any adjustments you like. You can add new things, skip scheduled thing

What if I try something and don’t want to get it again?

Sign in to your Hive account and select “My Autoship." You will see a list of all of your active subscriptions and you can individually select "Unsubscribe" on any item(s) you don’t want to receive again. If you change your mind, don’t worry: there’s